FAQS

• How can we become the exclusive distributor in our market?

  Normally we are not work with exclusive distributor in one market. But we can provide some items with exclusive term as long as the distributor can meet our MOQ request.

• Will you attend exhibition?

  Yes, we attened TPS exhibition, photokina, CP plus etc.

• Normally how you guys promote the brand?

  We have marketing team who will promote our brand via social media like Facebook, Instamgram, Youtube. Moreover, we have cooperated with photographers from different countries and participated in some photography activities.

• Can you send me some free sample to test?

  Hello sir/madam, thanks for interested in K&F CONCEPT products. Registered kfconcept.com (this web) members have the opportunity to get free sample.

• Will K&F CONCEPT offer magnetic ND filters?

  Yes, currently we have magnetic lens filter kit ( MCUV+CPL+Neutral Density ND1000+Magnetic Adapter Ring ). ND8 and ND64 magnetic filters are in our plan and will be listed soon.

• Does K&F CONCEPT sell 67mm magnetic ND64 filter and gradient 0.9 ring filter?

  The magnetic ND64 filter and the soft gradient 0.9 rings filter are already on sale.

• Does K&F CONCEPT provide a 77mm magnetic ND filter that can be purchased Does K&F CONCEPT provide a 77mm magnetic ND filter that can be purchased separately?

  No, K&F CONCEPT will sell magnetic ND filter separately in September.

• Will K&F CONCEPT sell magnetic 86mm filter sets of 3 or 4 stops?

  No, currently, magnetic 86mm filter sets of 3 or 4 stops are not in our plan.

• Will filters for DJI Mini 2 be offered on K&F CONCEPT?

  Yes, filters for DJI Mini 2 are under development and will be offered on K&F CONCEPT in a short time.

• Does K&F CONCEPT has a tripod with foot spikes? Or can I buy the spikes separately and attach them to the tripod?

  Yes, K&F CONCEPT offers tripods with foot spikes, including KF09.087, KF09.087V2, etc.

• I lost the quick release plate. Where can I buy it separately?

  Yes, the quick release plate can be purchased separately on kentfaith.com and Amazon.

• Can I put more than one filter on my camera lens and is stacking neutral density filter or filters a good idea?

  Yes, our screw-in filters are double-threaded and can be screwed together. You can use your imagination to create different effects by overlaying filters. It should be noted that when you put more filters on the lens, vignetting may occur. This situation may happen more with wide-angle lenses.

• What filter would you recommend for 'general use'?

  If you are used to using a filter protector, the K & F Nano-x MCUV protector is recommended to you, where Which provides a basic reduction in ultraviolet terms. If you like landscape photography, we recommend that k & f nano-x CPL filter That eliminates or alleviates spot, increase colour saturation. In colour and black and white photography, it can eliminate or reduce the strong reflectance of the non-metal surface by selectively changing the light of the vibration. It can also reduce the soft focus caused by fog in the landscape without changing the tonal balance of the entire photo.

• Which is best, leaving a protective filter to on the lens and adding a circular polarizer on top, or removing the protective filter before installing the polarizer?

  A K&F nano-x MCUV filter can stay on your lens to protect it, and it also provides an additional function to effectively reduce the penetration of ultraviolet rays. If you want, you can install a K&F nano-x CPL filter on the front port of the MCUV, which can effectively eliminate or reduce facula and increase colour saturation while blocking ultraviolet rays.

• I' m looking to get into portrait photography, does K&F make any soft-focus filters or anything for this?

  Yes, K&F is currently selling black diffusion filters, which are specially designed for portrait photography. The black diffusion filter reproduces the medieval lens, which has a unique aesthetic feeling in the film age. It can reduce the contrast of the photo and render the atmosphere of some special scense. It can also retain more details in the dark part while diffusion. K&F magnetic black diffusion filter will be launched in September, please wait and see.

• How do I purchase a K&F CONCEPT product?

  We have both online and offline channels. If you are interested, some recommended channels can be viewed in [ kfconcept.com ]

• Do you charge any shipping fees when placing an order on K&F CONCEPT official website？

  Shipping fees are charged when placing orders with K&F CONCEPT official website. To meet your diverse logistics needs, we provide you with two modes of transport from which you can choose, and the freight price will vary between different modes of transport. You can choose the right mode of transportation according to your needs and budget when placing an order, and the system will automatically calculate the Shipping fees.

• How long is the delivery time?

  Generally, after your successful order, we will arrange the delivery of the goods within 1 to 3 working days. Delivery time is about 5-20 working days. Since logistics will be affected by many factors during the transportation process, such as the distance of your order's destination, the actual operation of the logistics carrier, and unforeseen weather changes, the actual delivery time may fluctuate. We will arrange the shipment of your goods as soon as possible according to the order time to shorten your waiting time as much as possible.

• What is your return policy?

  You can check the details in the " Return & Refund" column at the bottom of the official website page. You can check the complete return and exchange information through the following link: https://www.kfconcept.com/return-refund If you have any questions or need further assistance, please feel free to contact our customer service team.

• What's your warranty policy?

  If you would like to learn more about the detailed warranty policy, you can find the "WARRANTY" section at the bottom of our official website to view the information. Also, you can access the complete warranty details through the following link: https://www.kfconcept.com/product-warranty. If you have any questions or need further assistance, please feel free to contact our customer service team.

• Are there any promotions?

  Thank you very much for your attention. At present, we do not have promotional activities.

  We encourage you to keep an eye on our events page to keep up with the latest offers.

• Does your price include duty?

  The product prices displayed do not include customs duties, import taxes, or other related fees that may be levied by your country or region.

  
  

  Due to differences in customs policies across various countries and regions, there is a degree of uncertainty.  When your order arrives in your country or region, you may receive a notification from customs via email, SMS, or WhatsApp, depending on the specific customs policies in place.  If you receive such a notification, please pay the applicable customs duties and taxes in time to ensure your package is delivered ASAP

• How to place a bulk order?

  To order in bulk, please email [service@kfconcept.com] with the details of your request, including product name, quantity and any specific requirements. Our customer service team will respond within 24 hours.

• Are all prices shown on the checkout page final?

  The price shown on the checkout page is usually the final price.  However, please note that if there are import duty related charges in your country or region, this part of the fee is not included in the price displayed on the checkout page.

• Do you accept cash on delivery?

  We do not accept cash on delivery, we currently accept PayPal only.

• Are all the products you sell in stock?

  The inventory status of our products for sale is updated in real time based on actual availability.

  
  

  When you can complete an order, it indicates that the product is currently in stock. If the product page is marked with "Out of Stock" at the bottom, it means the product is currently unavailable.

  
  

  To ensure you can purchase your desired products, we recommend checking the inventory status on the product page before making a purchase decision.

• What payment methods do you accept?

  Currently, we only support PayPal as our online payment method. PayPal is a secure and widely-used payment platform that ensures a stable and efficient transaction process.

  
  

  In the future, we will continue to evaluate and expand our payment options to meet the needs of more users.

  
  

  If you have any questions or encounter any issues during the payment process, please feel free to contact us, and we will do our best to assist you.

• Where are your products manufactured?

  Our products are manufactured in China. We have our own dedicated factory, and throughout the production process, we strictly adhere to established factory conduct guidelines. From the selection of raw materials to the final output of finished products, every step is meticulously controlled. This not only ensures the quality of our products but also guarantees that the production process complies with relevant regulations and standards. Therefore, you can rest assured to buy our products.

• How do I apply for a product warranty?

  You can apply for product warranty service in the following ways:

  ①Online chat link for quick answers to any questions: https://www.kfconcept.com/live/chat (Service hours: 07:00-24:00 Pacific Time)

  ②English phone contact: 888-968-9186 (Service hours: 07:00-24:00 Pacific Time)

  ③Customer e-mail inquiry (reply within 24 hours): https://www.kfconcept.com/support/contact?key=1

  
  

  Please provide your order number and a description of the product problem, and customer service will assist you with your warranty claim.

• How do I apply for a return or exchange?

  You can apply for product after-sales service in the following ways:

  ①Live chat link to get quick answers to any questions: https://www.kfconcept.com/live/chat (Service time: 07:00-24:00 Pacific Time)

  ②English phone contact: 888-968-9186 (Service time: 07:00-24:00 Pacific Time)

  ③Customer e-mail inquiry (reply within 24 hours): https://www.kfconcept.com/support/contact?key=1

  
  

  Please provide your order number and a description of the product problem, and customer service will assist you with your return or exchange request.

• What if Paypal payment fails?

  We suggest you try to switch browsers: Sometimes, browser compatibility issues may cause payment errors. Please try switching to commonly used browsers such as Chrome, Firefox, or Safari, and then attempt the payment process again to see if it succeeds.

  
  

  If you continue to experience difficulties, please contact our customer service team via email at service@kfconcept.com.

• Can I pay extra for fast delivery?

  Unfortunately, we don't support extra payment to choose other shipping methods at the moment. At the moment, our store offers only two shipping options: Standard Shipping and Express Shipping.The shipping costs and delivery times for these two methods differ, and you can choose the one that best suits your needs when placing your order.   (Please note that due to logistical constraints in certain regions, only one shipping method may be available.)

• Can I pay extra for fast delivery?

  Unfortunately, we don't support extra payment to choose other shipping methods at the moment. At the moment, our store offers only two shipping options: Standard Shipping and Express Shipping.The shipping costs and delivery times for these two methods differ, and you can choose the one that best suits your needs when placing your order.   (Please note that due to logistical constraints in certain regions, only one shipping method may be available.)

• Can I choose the delivery method?

  Currently, we only offer two shipping methods for you to choose from: Standard Shipping and Express Shipping. The shipping costs and delivery times for these two methods vary, and you can select the one that best suits your needs when placing your order.

• Can you declare a lower value for a parcel?

  We cannot declare lower values. Due to customs restrictions, we need to declare the actual value of the package. The import costs incurred will be borne by the customer.

• How do I know if delivery to my country is supported?

  If you can settle your order normally, it means that delivery to your country is supported.

• Do you support product customization?

  If you have special needs or creative ideas, please feel free to contact our customer service team and we will try to help you complete the customization process.

• How do I place an order? Can I place an order without a registered member?

  At present, you need to register as a member on K&F CONCEPT before you place an order.

  
  

  Once registration is complete, you can add your desired products to the shopping cart, then click the checkout button on the page and follow the system prompts to complete the order process step by step.

  
  

  If you encounter any issues during registration or the ordering process, please feel free to contact our customer service team at any time.  We are here to provide you with dedicated assistance.

• How do I track the status of my order?

  Once your order has been shipped, you can track its status through the following methods:

  
  

  ① Email Tracking: Please check the order confirmation email you received.  Click the order tracking link in the email or follow the provided email address to inquire about the latest updates on your order.

  
  

  ② Website Inquiry: You can visit K&F CONCEPT official website, in the upper right corner of the page in the shopping mall directory column, find and click on the “my order history” option, you can view your order status and access detailed information about your order.

  
  

  ③ Personal Center: Log in to your center on our website and click the "my order history" section to check the order status.   Please note that this feature is only available on PC. If you are using a mobile device, you may not be able to access this feature.&

• I just placed an order. How can I change the information or cancel it?

  If you need to modify your order details or cancel your order,please reach out to us at service@kfconcept.com as soon as possible. We will assist you with your request. Please note that changes or cancellations may only be possible if the order has not yet been processed or shipped.

• I did not receive an order confirmation email.

  After placing an order on our website, you should receive a confirmation email. Please note that it may take a few hours for the email to arrive. Additionally, the email might be filtered into your spam folder. If you haven’t received the confirmation email, we recommend checking both your inbox and spam folder.

• Why doesn't my coupon work?

  Certain discount coupons are exclusively applicable to specific products and do not cover pre - sale items or those already on discount. To ensure that you make full use of the coupon, please verify the scope of application and validity period. If you have any other questions, please reach out to us at service@kfconcept.com. Our customer service will respond to you within 24 hours.

• What should I do if I am charged customs duties?

  Due to the complexity of international shipping regulations and different national customs policies, your order may incur import taxes or duties when it arrives in your country. These charges are levied by your country's customs authorities and are not under our control. To ensure the delivery of your order, we highly recommend promptly paying any applicable import taxes or duties. 

• My order showed as delivered, but I did not receive my package.

  Could you please check with your neighbors or family members to see if someone collected it on your behalf? Additionally, it might be worth checking your porch or other areas where it might have been left. If you’re still unable to locate it, we recommend that you find the carrier in the order details and call the carrier's phone number for further assistance.

  
  

  If you have any questions, please contact us at [service@kfconcept.com].

• Could you provide instructions for my product?

  Usually the paper manual will be placed in the parcel together with the product, could you please check whether there is a manual in the parcel first? If not, please contact our official customer service [service@kfconcept.com] directly to get the manual. Please rest assured that we will reply you within 24 hours.

• Do you offer accessories for purchase?

  We are sorry that we need the specific name and picture of the accessory to confirm whether we have the accessory you need.

  Could you please contact our official customer service [service@kfconcept.com] to provide the information of the accessories? We will reply you within 24 hours after confirmation.